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How to deal with trolls in the chat room and on the forums.

Greetings and Salutations guys

 

It has come to my attention lately that we have had an increasing number of trolls both in the chat as well as on the forums. Unfortantly on a site as large as this and one that is open to all walks of life you are going to find the occasional trouble maker....alas, for us...this always seems to get worse near the holidays for some silly reason. Whatever the cause for their sudden pop up I thought I would remind people of a few simple things that will make handling them much easier.

 

1) First and formost. DON'T FEED THE TROLLS. If you have to, think of them as gremlins and what those cute little buggers turn into if fed after midnight. Now for those of you who are new to the site and don't know what I mean by don't feed them I will make it very easy. DON'T TALK TO THEM. Trolls come into the chat and say nasty things in hopes of provoking our members with their hate and dicontent. By answering them, even if by doing something as simple as telling them to hush and go away ..only serves to provoke them into further comments. In a sense you are giving them exactly what they want. If you ignore them completely and continue on with your own conversation most of the time they will become bored and go away. I am aware that some of them resort to pming members and calling them names....unfortantly we have no way of stopping them pming you..but you do have the power to simply ignore the blinking window. Show them that you are the better person and do not stoop to their levels.

 

2) On the forums as of late I have been noticing some very disturbing posts that have included but are not limited to..back biting, name calling as well as content that encourages doing things that are flat out stupid such as playing the "choking game". I try to keep up with the forums and put a stop to things I see but keep in mind that with a community this size things are going to get posted that neither Brian nor myself are going to see. First off, if you do not like someone, I encourage you to simply NOT TALK TO THEM. Secondly, try to keep the dicussions on point to the original posting. I will also remind everyone who starts a discussion that you do have the power to delete comments from your own thread. If you see things getting out of hand I suggest simply deleting the offensive comments rather than leaving them to stir up drama.

 

3) As always, if there is a problem that gets out of hand and you think it needs a mod to take a look at it please feel free to contact Brian or myself via page comments or site email. We don't make it a habit of ignoring things, we just don't always know about them. We count on all of you to let us know if things happen when we aren't around.

 

If we can all keep to a few key "rules" we can hopefully beginning weeding out the problems instead of letting trolls cause our members to beginning snipping at each other.

 

 

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I think the DFTT policy is a highly effective one that I and a few others tried to pass on within the chat room to little avail, I graduated college in 1990 and have been a unix systems administrator ever since. However I do want to point out one thing here, at least from my perspective. We are being trolled in the chat room literally every time I'm in there which is once or twice a day for several hours. I've had years of experience with trolls because of my employment, because of this it's my belief we (at least in chat) are being Trolled by the same person with multiple accounts. These accounts are always usually less then 2 days old but I did see one Trolls yesterday that was 8 days old. This particular person spells a few of the same words wrong the same way every time they Troll, this is why I believe it to be the same individual who may possibly speak English as a second language but speaks it well.

I do not know who the mods or admins are in chat or if they even exist, but I have a feeling during the hours I'm participating there aren't any. Unless this specific troll is using an anonymous proxy they should all be coming from the same IP block which is something I would appreciate an admin looking into. I've been a practicing pagan for 16 years initiated into two different traditions and can often times give good and thoughtful information to people who've just discovered the path which I feel compelled to do. However without mods in the room as of late it's been practically impossible to the point, especially last night I was considering deleting my account. I have some good friends in chat, two of which pulled me over here from pagan space because I was advised things were different here. Trolls have made the chat unusable so often and it's a shame because I'm well aware an operational ning costs from $25 to $60 a month. It's a shame to let a troll waist someone hard earned funds who's trying to do something good and decent for the community.

Again it's my belief if an administrator checks the logs they will find issue and thus be able to take appropriate action. It would also be helpful to place more mods in chat. As far as the forums go there seems to be so much trolling going on I don't participate but would rather prefer to just cherry pick a few threads and read them. I hope something I've said here is of value to someone somewhere here on the site.

Namaste

 

Undead Bard.. I am sorry that you seem to think there are no Mods about but we are listed on the main page. Both Brian and myself are online as much as possible and I have been in the chatroom every day. If you have a problem and you think it needs to be addressed please feel free to contact either Brian K or myself as the above discussion encourages.

 

 

Gaia - Page comments are the comments left on your personal site page hun :)

I'm sorry maybe you should take the time to read my words again, no where did I say I thought there were no Admins or Mods on the site. What I said was "I do not know who the mods or admins are in chat or if they even exist, but I have a feeling during the hours I'm participating there aren't any." Clearly there's no list of mods on the front page only a thank you from those who appear to be the 3 owners. If I missed a list of administrators I duly apologize but I looked diligently and I don't believe there to be such a list. I also very clearly tried to point the administrators to a proper and professional solution for your issues because I'm one who's "in the know." How many college graduates with technical science degrees do you have offering to help you for free? I was trying be be a decent person and I was trying to help not get flamed. If in fact you have three administrators with a user base of forty six thousand well, the math doesn't look very cohesive. That's not going to be a solution that will likely work well, It's just to large of a user base. FWIW I've tried to Contact Brian K and never heard back from him.

Mistress Syn said:
Undead Bard.. I am sorry that you seem to think there are no Mods about but we are listed on the main page. Both Brian and myself are online as much as possible and I have been in the chatroom every day. If you have a problem and you think it needs to be addressed please feel free to contact either Brian K or myself as the above discussion encourages.

I might seem a little...lax in intelligence when I ask this but:

 

How do you delete someone's comments in your own discussion? I can delete my own but I don't know how to delete others.

Also, is there a way to black certain people. I may be taking advantage of this from facebook, but it would be really useful for us to be able to block people. They couldn't message use, see our pages, post comments to us, etc. That might help some, like myself.

You can only delete others comments on your profile page...not here on the boards.  In the forums you can only delete your own posts and/or your own threads.

 

As for blocking certain people from leaving comments on your profile page, go to that person's profile and under their picture, just below the Facebook/Twitter link is one that says "Block messages"  Click on that link and it will block that individual from leaving comments on your profile.  But it won't stop them from commenting to you in the Forums.

 

Alternatively you can set your profile page up so that you can moderate all comments left there and that of course lets you delete any you don't want posted to your profile.  To do that you go to the top of the comments.  Just to the right of where it says "Comment Wall" is a link marked "edit".  Click on that and you can change your preferences as to how comments can be made.

 

Shadow Cat said:

I might seem a little...lax in intelligence when I ask this but:

 

How do you delete someone's comments in your own discussion? I can delete my own but I don't know how to delete others.

Also, is there a way to black certain people. I may be taking advantage of this from facebook, but it would be really useful for us to be able to block people. They couldn't message use, see our pages, post comments to us, etc. That might help some, like myself.

Thank you, Lark!

Undead Bard; I have three Masaters degrees, so you r not the only one with a good education, and I think these Mods are doing a great job ease up; it seems like your mad cause they dont need you calm down!

Undead Bard said:

I'm sorry maybe you should take the time to read my words again, no where did I say I thought there were no Admins or Mods on the site. What I said was "I do not know who the mods or admins are in chat or if they even exist, but I have a feeling during the hours I'm participating there aren't any." Clearly there's no list of mods on the front page only a thank you from those who appear to be the 3 owners. If I missed a list of administrators I duly apologize but I looked diligently and I don't believe there to be such a list. I also very clearly tried to point the administrators to a proper and professional solution for your issues because I'm one who's "in the know." How many college graduates with technical science degrees do you have offering to help you for free? I was trying be be a decent person and I was trying to help not get flamed. If in fact you have three administrators with a user base of forty six thousand well, the math doesn't look very cohesive. That's not going to be a solution that will likely work well, It's just to large of a user base. FWIW I've tried to Contact Brian K and never heard back from him.

Mistress Syn said:
Undead Bard.. I am sorry that you seem to think there are no Mods about but we are listed on the main page. Both Brian and myself are online as much as possible and I have been in the chatroom every day. If you have a problem and you think it needs to be addressed please feel free to contact either Brian K or myself as the above discussion encourages.



Kirby chubb said:

Undead Bard; I have three Masaters degrees, so you r not the only one with a good education, and I think these Mods are doing a great job ease up; it seems like your mad cause they dont need you calm down!

Congratulations! Your 3 master degrees, your entire 8 hours of being a member of this site and the fact that your flaming me on a thread that's 2 1/2 months old and dead as a doornail has obviously made you wise beyond belief. I stand in awe of such imbecilic cow dung. In any case the facts speak for themselves but you know that with your 8 hours of information you have gathered in the same time span of one work shift. You're fine post reminds me of a song titled the grandmothers song from Steve Martins live comedy CD titled "lets get small."

Be pompous, obese, and eat cactus
Be dull and boring and omnipresent
Criticize things you don't know about
Be oblong and have your knees removed

Obvious Troll is obvious

And you wonder why your request to help as a moderator was ignored.

Undead Bard said:



Kirby chubb said:

Undead Bard; I have three Masaters degrees, so you r not the only one with a good education, and I think these Mods are doing a great job ease up; it seems like your mad cause they dont need you calm down!

Congratulations! Your 3 master degrees, your entire 8 hours of being a member of this site and the fact that your flaming me on a thread that's 2 1/2 months old and dead as a doornail has obviously made you wise beyond belief. I stand in awe of such imbecilic cow dung. In any case the facts speak for themselves but you know that with your 8 hours of information you have gathered in the same time span of one work shift. You're fine post reminds me of a song titled the grandmothers song from Steve Martins live comedy CD titled "lets get small."

Be pompous, obese, and eat cactus
Be dull and boring and omnipresent
Criticize things you don't know about
Be oblong and have your knees removed

Obvious Troll is obvious



Jīn said:

And you wonder why your request to help as a moderator was ignored.

Really?Really?

My request to be a Moderator? Where and when did this event occur? I never made such a request jin you're mistaken. You're also fanning the flames of discontent in a thread that no one has commented on with the exception of Mr. I've spent 18 years of my life in academia and I'm all knowing about all things concerning the site chat room even though according to his/her own profile they signed up today for Wiccantogether.

Just do your best to be compassionate, live in moderation, and the showing of humility (Three Treasures of Taoism). Clearly that seems to be what you really want to attract to yourself isn't it? Don't let some foolish Troll screw with your balance bud, there's humor in everything if you don't take things to seriously.



I was mistaken. I assumed when you said you had contacted Brian, it was to offer your aid as a moderator or admin. I tend to read a bit too far into what people say, connecting things in odd ways. I'm sure sleep deprivation comes into it somewhere.

I also see no discontent, just someone trying to show off, and someone not liking that person showing off. An internet troll has no more effect on my píng héng than a light breeze. It's not a real person, after all.

Undead Bard said:



Jīn said:

And you wonder why your request to help as a moderator was ignored.

Really?Really?

My request to be a Moderator? Where and when did this event occur? I never made such a request jin you're mistaken. You're also fanning the flames of discontent in a thread that no one has commented on with the exception of Mr. I've spent 18 years of my life in academia and I'm all knowing about all things concerning the site chat room even though according to his/her own profile they signed up today for Wiccantogether.

Just do your best to be compassionate, live in moderation, and the showing of humility (Three Treasures of Taoism). Clearly that seems to be what you really want to attract to yourself isn't it? Don't let some foolish Troll screw with your balance bud, there's humor in everything if you don't take things to seriously.


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